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1. Collecting “PII”
Korean Air is collecting “PII” as below.

< Using “Contact Us” and “Online Claim” menu as a guest >
- Contact Us menu : Users will be required to provide information such as name, phone number and e-mail address in order to receive customer service.
- Online Claim menu : Users will be required to provide information such as company name, company address(city and country), name, phone number and e-mail address in order to use the online claim function.

< Automatically Generated Information >
In addition, the following information may be collected during the use of various services. 
- Service records, access, login, cookie, IP Address, etc.

2. Purpose of Collecting “PII”
Korean Air does not use the PII for any purpose other than as stated in this article unless it is required by laws or applicable regulations.

- Users management and performance of service : User identification for customer service, prevention of membership abuse and unlicensed user of service, maintaining record for dispute resolution, customer service and announcement, etc. upon using Contact Us menu and Online Claim function
- Marketing and advertising : New services notice, and promotional events and information

3. Terms & Duration of “PII”
Korean Air will destroy whole or any part of PII immediately when its purpose has been served as follows.

However, Korean Air may retain whole or any part of PII after its purpose has been served for the following period of time when required by law or related regulations regarding consumer protection. In this case, Korean Air will retain the PII solely for preservation and maintenance purpose only.
ㆍRecord of advertising and so on : 6 months
ㆍRecord of contract, agreement and regarding withdraw : five years 
ㆍRecord on payments and supplies : five years
ㆍRecord of consumer complaints and disputes : 3 years

4. Disclosure of “PII” 
Korean Air does not disclose PII to any third party unless it is permitted by the user. Korean Air shall notify such disclosure to an individual user via written document, e-mail, or website news specifying the purpose and contents of such information as well as its duration, and also shall request for user agreement.

However, in following cases, by the terms of regarding laws, Korean Air may disclose PII without users’ permission.
Ⅰ. If required by laws or requested by court or the investigating government agencies
Ⅱ. If required and necessary to provide members with better service
Ⅲ. For statistics, academic research or market research provided with a personally unidentifiable form

Do you agree to collect and use “PII” as above?

Yes I Agree No I don’t agree

Korean Air values your comments and suggestions and appreciates the opportunity to serve you better.
Frequently asked questions are listed in the『 FAQ 』, so please take a closer look on the contents before sending an e-mail to
save your precious time. If you have other inquiries about cargo service, please visit the following "contact us" menu for assistance.

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