Please contact
Korean Air Local Office.
  Equation - Heavy
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Service Features
 
Priority Reservation
- Korean Air guarantees space on the first available flight of customer's choice for general shipments
  over 32kg/piece or over 100kg/MAWB.
- Note: Narrow-body aircraft are not included
 
Guaranteed Loading
- In an effort to deliver impeccable service, Korean Air ensures loading of shipments on flights
  as promised to customers.
- Space reservation is guaranteed for shipments of up to 500 kg on a passenger aircraft and 1,000 kg on a freighter.
 
Money Back Guarantee (MBG)
- Up to 100% of the freight charge will be refunded, in case of offload or misconnection from the reserved
  or designated flight schedule. (50% of the freight charge will be refunded, in case of offload or misconnection
  from the reserved or designated fight schedule. And 100% of the freight charge will be refunded, in case of offload
  or misconnection from the reserved or designated flight schedule more than 2 times.)
- The total refund amount shall not exceed USD 5,000 or equivalent in local currency.   
 
Investment for Ensuring Quick & Reliable Service
- Korean Air operates dedicated service counters for acceptance.
- Korean Air offers differentiated service through procedures set separately for moving documentation and cargo
 
Tracking
- Real-time tracking service by each M/AWB is available for moving cargo.
- With e-Tracking service, customers can access real-time cargo transport information from departure to
  delivery at final destination.
 
Other Information
 
Restricted Items
  Live animals, valuables, human remains, Dangerous Goods and charges collect shipments.
 
Ground Time is Substantially Reduced
  Cutoff time for acceptance: 180 minutes prior to departure
Ready for delivery: 180 minutes after arrival
- The above information is based on normal working hours of Korean Air stations. Actual time applications
  may differ from station to station. For further information, please contact Korean Air Cargo Branch Offices.
- Subject to change under laws or regulations of the origin or destination.