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Contract (Service Customization ) |
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 Scheduling |
- Routings
- Flights
- Agreed Capacity
- Logistical Timelines
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| Descriptions on Caring Points of Freights |
| Operational Requirements to Be Added by the Customer |
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Reservation |
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Booking Freights with Special Contract Number. |
| - Shipment Information Captured to Draw Handling Duty’s Attention |
| Coding “VIP” |
| - ‘VIP’ Will Be Coded for Special Attention |
| - VIP Shipment Information Alerted and Activated for Further Process |
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Handling Freights |
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Identifying VIP Customer and Checking up Freights Details |
| Labeling VIP on Air Waybills and Freights |
| Providing Exclusive Care as VIP ( in Allocating Capacity, Load Planning ) |
| Loading on Agreed Flights Guaranteed |
| Cohesion Monitoring System Will Start Activation |
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Delivery at Destination |
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Priority Notice to Customers on Freight Arrival |
| Freights Ready for Immediate Delivery |
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Dedicated Care Service by ‘SCS (Special Care Service) Desk’ Specialized in |
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Consistent Care of Freights to the Final Destination |
| Exclusive Track and Tracing |
| Immediate Back up Service to Cope with Unexpected Situation |
| Analysis on Service Performance for Customers |
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Cohesion Monitoring System (Watchdog for Complete Service) |
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Monitors Entire Process until Final Delivery |
| Calls for Proactive Actions against Possible Service Failure and Prompt Follow-ups |
| Boosts Interactive Communication among Contracted Parties |
| Is Available on the webpage |
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Cohesion will Enable Our Partner (Shipper) to |
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Secure Korean Air’s Cargo Capacity Credit based on Contract |
| Predict Logistics Cost Properly |
| Maintain Optimum Stock Level with Timely Supply of Goods |
| Set up Immediate Procedures for Urgent Extra Logistics Needs |
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Cohesion will Enable Our Partner (Freight Forwarder) to |
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Provide More Preferred Options to the Shipper Based on Korean Air’s Mega Fleet Capacity |
| Be More Effectively Engaged in Shipper’s Supply Chain with Korean Air’s Commitment |
| Minimize Procedures in Comparison with Multi Shippers’ Consignments |
| Be Accredited by Shipper and Korean Air through Consistent Partnership |
| Make Easier Access to Korean Air’s Cargo Capacity |
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What is Cohesion Made of?
