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  Money Back Guarantee
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Money Back Guarantee
 
Up to 100% of the freight charge will be refunded, in case of offload or misconnection from the reserved or
  designated flight schedule. (50% of the freight charge will be refunded, in case of offload or misconnection from the reserved or designated fight schedule. And 100% of the freight charge will be refunded, in case of offload or misconnection from the reserved or designated flight schedule more than 2 times.)
The total refund amount shall not exceed USD 5,000 or equivalent in local currency.
The refund will be made based on actual airfreight paid by the customer and does not include other incidental
charges.
In case a delay occurs due to partial shipments, MBG rules will apply only to the delayed portion of shipments
  based on weights specified on the packing list made by Shipper. However, the same rules shall not apply to
partial shipments agreed on by Customer.
Compensation for total loss or breakage of goods will be made in full. Compensation for partial loss or
  breakage of goods will be made in accordance with "General Conditions of Carriage for International Cargo," and MBG shall not apply.

 
Exceptions (MBG shall not apply in case of delays due to the following causes)
 
Delay due to reasons beyond control of Carrier or relevant parties including force majeur, natural, disaster,
  war, riot, commotion, strike, Air Traffic Control, safety related procedures, aircraft abnormalities and severe weather conditions (although change to flight schedules due to commercial reasons is subject to MBG)
When shipment is not loaded on a confirmed flight because the shipment appearing at the airport exceeds
  prescribed weight or weighs in excess of booked weight by over 20%.
When shipment is not loaded on the flight due to security check or customs-related issues.
When shipment is not loaded on the requested flight after consultation with shipper due to flight schedule
  change or cancellation, flight change and conversion to general cargo.
When shipment is not loaded on the flight because shipment that shows up at the airport differs from that
  which is listed on AWB.
  change or cancellation, flight change and conversion to general cargo.
Delay due to reasons for which shipper or his/her designee is responsible, including incorrect information,
  mistakes or errors.
 
 
Money Back Guarantee (MBG) Claim Procedures
 
In order to be eligible for Money Back Guarantee (MBG), claims should be made in the form of letter, e-mail or
  fax within 21 days from the scheduled delivery date of shipment.
Claims for MBG should be made with the operating carrier at origin, transit or destination and reimbursement
  will be made to the payer of airfreight.
Applications for MBG claims made by shipper or consignee on AWB or duly authorized designee shall be
  accepted as valid.
When filing MBG claims, be sure to enclose the following necessary documentation.
  1. Application, written and sealed, containing the name and address of applicant (in letter, fax, or e-mail form)
2. Packing List (in case of partial shipments)
3. Letter of Attorney or proper proof of delegation of power when a designee makes claim for MBG
 
  NOTICE
  - MBG rules are subject to change or cancellation without prior notice.
- 'General Conditions of Carriage for International Cargo' shall apply to all other matters not listed above.