Branch Details


Map

Sales Office

International

Telephone
84-24-3886-6952
Emergency
84-90-400-1858 [Sales], 84-91-492-8998 [Reservation], 84-37-966-5738 [Reservation]
FAX
84-24-3886-6953
Address
Room 346, 3 Floor, ALS Cargo Terminal, Soc Son Dist, Hanoi, Vietnam
More Info
From the downtown of Hanoi, you can take either Thang Long or Nhat Tan bridge way, on Thang Long bridge way, move along Vo Van Kiet road & pass T1 Terminal & ACSV Cargo Terminal, ALS Cargo Terminal is on the left opposite to NIA Building; if on Nhat Tan bridge way, you just follow Vo Nguyen Giap road, we're right beside VAECO Building on the right.

Airport Operation Office

International

Telephone
84-24-3886-6964
84-24-3886-6952
Emergency
84-91-256-4038
84-39-529-9638
FAX
84-24-3886-6953
Address
Room 346, 3 Floor, ALS Cargo Terminal, Soc Son Dist, Hanoi, Vietnam
More Info
Operation team is at the same location with Sales team (see above indicator)
Email: [email protected]

KE Office
1. Sales & Reservation : 08:30~17:30 [Mon~Fri], 08:30~12:30 [Sat]
2. Traffic : 24hours
Counter
1. Export : 24hours
2. Import : 08:30~16:30 [Mon~Fri], 08:30~12:30 [Sat]
Warehouse
1. Export : 24 hours
2. Import : 08:00~16:30
Cut-off Time
1. Freighter : Departure - 4.5 Hours
2. Passenger Flight : Departure - 2.5 Hours
3. Dangerous Goods : - 6.0 Hours

Customs Clearance Hours
Customs working hours at HAN: 8:00AM ~ 11:30AM and 1:30PM ~ 4:30PM [Monday ~ Friday, except National Holidays]
Regulation & Remark
Customs clearance outside customs hours is possible with advance arrangements.
In emergency case, customs clearance is available based on pre-request.

Equipment Availability Remarks
Truck-Dock
Yes
Lower Deck Loader
Yes
X-Ray
Yes
DG Storage
Yes
Main Deck Loader
Yes
By-Pass
Yes
CCTV
Yes
Vault Room
Yes
Cool Room
Yes
"Dimension 3.2m[W]x5.2m[L]x3.7m[H]
Temperature control range : 2℃ ~ 15℃
ULD Position : Loose Cargo or 1PMC or 2RKN"
Warm Room
No
Freezer Storage
Yes
"Dimension 3.2m[W]x5.2m[L]x3.7m[H]
Temperature control range : -20℃ ~ 0℃
ULD Position : Loose Cargo or 1PMC or 2RKN"
Others Special Room
No

GHA Emergency Contact Point
- Export : +84 901 77 9090/ +84 901 77 9696
- Import : +84 901 77 9292/ +84 901 77 9696