Branch Details

Sales Office

Telephone
65-6797-9621
Emergency
65-9851-4255
FAX
65-6542-9875
Address
Cargo Office Room 250, 2nd Storey SATS Airfreight Terminal 3, Singapore Changi Airport, Singapore 819462
More Info
SATS Airfreight Terminal 3 on the opposite side of Cargo Agent Building C
(Only for Cargo Division)

Airport Operation Office

Telephone
65-6797-9621
Emergency
65-9369-1838
FAX
65-6542-9875
Address
Cargo Office Room 250, 2nd Storey SATS Airfreight Terminal 3, Singapore Changi Airport, Singapore 819462
More Info
SATS Airfreight Terminal 3 on the opposite side of Cargo Agent Building C
(Only for Cargo Division)

KE Office
1. Sales & Reservation : 08:30 ~ 18:00
2. Traffic : 24 Hours
Counter
24 Hours
Warehouse
24 Hours
Cut-off Time
1. Freighter : Departure-4 Hours
2. Passenger Flight : Departure-3 Hours

Customs Clearance Hours
24 Hours
Regulation & Remark
1. Customs Website : www.customs.gov.sg
2. Immigration & Checkpoint Authority Website : www.ica.gov.sg [acting as enforcer for the Customs]
- For other information pertaining to Import, Transit and Export Regulations, please refer to TACT Rules.

Equipment Availability Remarks
Truck-Dock
 Yes
Lower Deck Loader
 Yes
X-Ray
 Yes
DG Storage
 Yes
Main Deck Loader
 Yes
By-Pass
 Yes
CCTV
 Yes
Vault Room
 Yes
Cool Room
 Yes
"Dimension : 4200 ㎡
Temperature control range : 2℃ ~ 8℃
ULD Position : 200ULD Positions"
Warm Room
 Yes
"Dimension : 420 ㎡
Temperature control range : 15℃ ~ 25℃
ULD Position : 20 ULD Positions"
Freezer Storage
 Yes
"Dimension : 310 ㎡
Temperature control range : 0℃ ~ -18℃
ULD Position : 20 ULD Positions"
Others Special Room
 No

[ Cargo Operation Contact number ]
- Terminal Duty Manager : (Export) +65-9734-2946 / (Import) +65-9636-1006 or +65-6541-8330
- Acceptance Counter : +65-6541-8337
- Cargo Load Control : +65-6541-8335

[ Import Permit Procedure ]
- Please be advised that strict compliance with Import Permit (I/P) approval procedures is required
for the following categories of cargo arriving in Singapore:

1) Class1 (Explosives Dangerous Goods)
2) RRY (Radioactive Materials)
3) Weapons and Weapon Spare Parts
4) PH1 (Pharmaceutical product) ※ RKN container return plan (SIN or ICN) is required

- To facilitate the verification of Import Permit approval, please submit the following supporting documents:

1) Air Waybill
2) Dangerous Goods Declaration (applicable to DG shipments only)
3) Invoice or Packing List

- Once the Import Permit is confirmed, please ensure that the approval details are accurately recorded in the following systems:

1) CSS Portal: Maintain Booking
2) QMS : Import Permit