Privacy Policy


Korean Air Lines Co., Ltd, whose head office is located 260, Haneul-gil, Gangseo-gu, Seoul Gonghang-dong), Korea, (hereinafter referred to as Korean Air) is the data controller of the processing activities relating to the data subjects referred to in this Cargo Policy (the Policy), and as such determines the means and purposes of Korean Air data processing activities as set out under this Policy.

For the purpose of this Policy:

  • Personal data means any information that can be linked to a Data Subject (the Personal Data);
  • Data subject means natural person who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (the Data Subjects).

This Policy defines the processing and protection of Personal Data relating mainly to:

  • Korean Air cargo transportation services’ customers; and
  • Representatives of companies using Korean Air cargo transportation services.

Korean Air pledges to do its best to protect the Personal Data of Data Subjects, and to prevent any illegal disclosure of Personal Data, complying with all relevant laws and regulations such as Information Network Act and Protection of Privacy.

Korean Air describes to the Data Subjects the method in which Personal Data is used, making sure that all measures are taken to the best of Korean Air's ability to protect the Data Subjects’ Personal Data and to prevent damage or Personal Data leakage.

This Policy is subject to change at any time in accordance with laws or company regulations, so it is recommended that individuals refer back to this Policy periodically.

  1. Collecting Personal Data
  2. Purpose and legal basis for Collecting Personal Data
  3. Disclosure of Personal Data
  4. Entrusting Personal Data
  5. Terms & Duration of Personal Data
  6. Disposal of Personal Data
  7. Right of Data Subjects & Legal Guardians
  8. Operation of Information Collecting Application
  9. Technical & Administrative Measures
  10. Department in Charge of Personal Data
  11. Feedback & Customer Service

COLLECTING PERSONAL DATA

  • Korean Air processes the following types of Personal Data:
    1. When signing up for membership of cargo.koreanair.com
      1. Main ID
        • User ID, password, IATA code or Account code, representative or personal email address, company telephone number
      2. Additional ID
        • Regional staff's email address, whether or not the member will receive email notice, agent's name, company address (location), name
      3. After logging in with main ID, additional ID may be issued.
    2. When signing up for membership of cargosvc.koreanair.com
      • Agent code, IATA code(BUP handling agents), first name, last name, email address, business license
    3. When using “Voice Of Customer” or “Online Claim” menu for non-members
      Data Subjects will be required to provide the following Personal Data to receive customer service from the “Contact us” menu.
      • Name, phone number, email, location
        Data Subjects will be required to provide the following Personal Data for “Online Claim” registration service.
      • Company name, company location (country, city), name, phone number, email
    4. Automatically Generated Information
      In addition, the following Personal Data may be collected during the use of various services and as part of Personal Data processing.
      • Service records, access log, cookie, IP Address, etc.
    5. When using Korean Air’s call center, airport stations, or branch offices
      • The following Personal Data may be collected to verify user and to proceed with service payment and agreement
        • Basic information: Name, contact information (telephone, e-mail), company information, etc.
      • Korean Air collects Personal Data by using the following means.
        • Membership or bulletin board on the website, telephone, fax, etc.
        • Our sales representatives and cargo staffs in all branches

PURPOSE AND LEGAL BASIS FOR COLLECTING PERSONAL DATA

  • When processing Data Subject’s Personal Data, Korean Air mainly relies on the following legal basis:
    • processing is necessary for the performance of a contract to which the Data Subject is a party;
      • Relevant Purposes : Cargo acceptance, notification and delivery
      • Categories of personal data : shipper/consignee name, address, phone number, e-mail address
    • processing is necessary for compliance with a legal obligation to which Korean Air is subject;
      • Relevant Purposes : customs declaration
      • Categories of personal data : shipper/consignee name, address, phone number
    • The Data Subject has given consent to the processing of his Personal Data for one or more specific purposes.
      • Relevant Purposes : feedback for inquiry/suggestion/complaint
      • Categories of personal data : name, e-mail address, phone number
    • Korean Air processes Personal Data for the purposes listed below:

      When using Korean Air’s call centre, airport stations, or branch offices

      • Performance of a contract: as part of the contractual relationship between Korean Air and the Data Subject, Personal Data processing may be carried out for the following purposes:
        • Services rendered: Providing contents, booking, tracing the shipment, displaying invoices, etc.
        • Data Subject management: Data Subject identification, prevention of membership abuse and unlicensed use of service, confirmation of membership registration, regulating membership registration, customer service, and announcements
      • Legitimate interest of Korean Air
        • Pre-litigation and litigation: maintaining records for disputes resolution purposes
        • Marketing and advertising: Notices about new services, promotional events and information
      • Performance of a contract: as part of the contractual relationship between Korean Air and the Data Subject, Personal Data processing may be carried out for the following purposes:
        • Services rendered and payment: cargo receipt, import cargo information search, receipt and transportation of live animals and special shipments
        • Data Subject management: user identification, customer service, and announcements
    • Legitimate interest of Korean Air
      • Pre-litigation and litigation: maintaining records for disputes resolution purposes
  • Korean Air has established links to other websites in order to enhance service to its members. However, Korean Air would like to recommend Data Subjects to check and confirm the privacy policies of the linked sites since Korean Air has no direct control over others' websites.

DISCLOSURE OF PERSONAL DATA

  • Korean Air only provides Personal Data to third parties when there is a legal basis (such as the performance of a contract entered into with the Data Subject or consent from the Data Subject).
  • In any event, Korean Air shall notify such disclosure to the Data Subject via a written document, email, or notice board of website specifying the purpose and contents of such Personal Data provision as well as the retention periods, and obtain the consent (for instance an opt-in) from the Data Subject before proceeding.

ENTRUSTING PERSONAL DATA

  • Korean Air entrusts a part of the handling of Personal Data to the following companies to provide Data Subjects with stable web services and for the managing of Korean Air's cargo website.
    Category Outsourced work Outsourced company
    Internet website Maintaining and operating of online website, including web server and database management, etc.

    IBS SOFTWARE, LG CNS
    Hanjin Information Systems & Telecommunication Co., Ltd.,
    Needcreo Co., Ltd.
    AWS

    -
    Announcement/notification via SMS and KakaoTalk message regarding service for air cargo transportation and so forth
    Airport Stations Booking, transportation, documentation, customs declaration of cargo Incheon - K-tec manpower, Zeniel, Samkoo Inc., Unies
    Gimpo - Korea Airport Servise CO., LTD. Uniair service, Unies
    Pusan - Zeniel
    Cheju - K-tec manpower
    Other regional airports - Air Korea
    Overseas - Overseas outsourced companies
    Providing customer services to shippers and agencies
    Ground handling agents may directly or indirectly collect Personal Data for and on behalf of Korean Air.
     
    Region Ground Handling Company
    Americas F&E
    AGI (Alliance Ground International)
    WFS (Worldwide Flight Service)
    Going (Global Operations & Infrastructure Group)
    Aeromexico Services
    HGL (Hanjin Global Logistics)
    TAS (Total Airport Services)
    Gateway Facility
    Swissport
    Mega International
    GTA
    CTA
    Orbital
    PFS
    Europe Swissport
    WFS
    AF (Air France)
    LUG
    Fraport AG
    Pulkovo Cargo Terminal
    Northern Cargo Gateway
    ALHA (Mail : MLE)
    Airport Handling
    HY (Uzbekistan Airways)
    Spirit
    Cargo Center
    Menzies
    Sheremetyevo Airport
    QAS (Quality Airport Services)
    VIA Airport
    ACL (Aerospace Cargo Logistics)
    Ground Force
    China MU (China Eastern Airlines)
    CA (Air China Cargo)
    HACTL (Hong Kong Air Cargo Terminal)
    CZ (China Southern Airlines)
    Airport Service
    Japan JAL - JALKAS
    JAL – JCG(IN), JASCO(OUT)
    South East Asia JTG (Thai Airways)
    PT Gapura Angkasa
    Celebi
    BWFS
    MH (Aerodarat)
    TCS (Tan Son Nhat Cargo Services Limited)
    VIAGS (Vietnam Airport Ground Services Company Ltd.,)
    ALSC (ALS Cargo Terminal Co., Ltd)
    SATS (SATS Ltd)

TERMS & DURATION OF PERSONAL DATA

  • Korean Air will destroy and erase Personal Data as follows:
    • Membership information: Upon termination of membership
    • Information collected temporarily for surveys or events: When the applicable survey or event expires
      1. However, Korean Air may retain all or any applicable part of Personal Data after its purpose has been served for the following period when required by law or related regulations regarding consumer protection.
      2. In this case, Korean Air will retain Personal Data solely for the purpose of preservation and maintenance.
        a. By Korean law on the consumer protection in the online business transactions
        • Record of advertising and so on: six months
        • Record of contract, agreement, and withdraw: five years
        • Record of payments and supplies: five years
        • Record of consumer complaints and disputes: three years
        b. By Korean communication secret protection law
        • Records regarding the website visits : three months

DISPOSAL OF PERSONAL DATA

  1. Procedure
    • Personal Data submitted by members for the purpose of membership registration is stored for a certain period of time in accordance with the internal policy of the company and the applicable laws for the protection of privacy before it is destroyed.
  2. Method
    • Hardcopy that contains Personal Data is shredded by a shredder whereas softcopy is deleted without the possibility of recovery.

RIGHT OF DATA SUBJECTS & LEGAL GUARDIANS

  • A Data Subject benefits from the following rights (subject to specific local law provisions):
    • He may request the access, modification, rectification or erasure his Personal Data, or the restriction (in certain circumstances) of the processing of such Personal Data, and/or the withdrawal of the consent he gave regarding the processing of his Personal Data;
    • He may object to a processing on grounds relating to his particular situation;
    • He has the right to request the portability of his Personal Data to another controller;
    • He may lodge a complaint with a data protection authority;
    • He may also establish guidelines for the preservation, the deletion and the transmission of Personal Data after his death (when the French data protection legislation is applicable).
  • Data Subjects can exercise their rights through the website (http://cargo.koreanair.com); Data Subjects also can write or call Korean Air's cargo department directly, or send an email to   [email protected] Korean Air responds to Data Subjects’ request accordingly after conducting their identification process.
  • Data Subjects can access and modify their Personal Data by clicking My account menu after logging on to the Korean Air cargo website.
  • In order to erase their Personal Data, Data Subjects need to contact our department in charge of Personal Data by writing, calling, or sending an email; Korean Air will destroy all or any applicable part of Personal Data immediately as well as terminate the Data Subjects’ memberships and notify them of settlement outcome.
  • Korean Air will take necessary measures to ensure that Personal Data withdrawn and deleted by Data Subjects’ request will not be permitted for view and use except for the cases noted on 5.Terms & Duration of Personal Data.

OPERATION OF INFORMATION COLLECTING APPLICATION

TECHNICAL & ADMINISTRATIVE MEASURES

  • Korean Air has implemented several technical security measures for the purpose of protecting Personal Data.
  • All information submitted by Data Subjects is managed by SSL 128 bit method encrypting and a security system equipped with a highly secure dual firewall.
  • In terms of organisational measures, various effective procedures are implemented to assure the highest level of security.
  • In addition, the number of personnel who has access to Personal Data is reduced to the minimum while security training programs are provided on a regular basis. Also, a password is applied to those who operate Personal Data processing system, and it is renewed regularly.

DEPARTMENT IN CHARGE OF PERSONAL DATA

  • Korean Air operates a dedicated department to protect Data Subjects’ Personal Data and to handle complaints regarding privacy.
  • If you have questions regarding Personal Data, please contact us using information provided below.
    • Department in Charge of Personal Data
    • Korean Air Data Protection Officer (DPO) can be contacted using the following details:
    • Person in charge of protecting (managing) Personal Data
      Eum, Jae Dong
      Director of Cargo Business Division and Senior Vice President, Korean Air

FEEDBACK & CUSTOMER SERVICE

  • If you have any inquiries or feedback regarding your Personal Data, please register by using the following contact information.
  • We will respond to any concern as quickly as possible.
  • Please direct your inquiries to the following centers if you have anything to report or need a consultation regarding the infringement of Personal Data.
  • Korean Air's Privacy Policy is effective as of 26 May 2008. The Privacy Policy of Korean Air may be altered due to revisions in relevant Korean laws and governmental directives. If Korean Air makes any revisions, it will publish the applicable information on the Internet website seven days prior to enforcing the changes.
    • Privacy Policy Version: v1.7
    • Privacy Policy Date of Enforcement: 26 May 2008. (v1.0)
    • Privacy Policy Amendments
      • 26 Jun 2009: Amended as follows: Collecting “PII”, Entrusting “PII” Addendum: Collecting “PII(v1.1)
      • 27 August 2009: Amended as follows: Collecting “PII”, Entrusting “PII(v1.2)
      • 4 March 2013: Amended as follows: Entrusting “PII”, Department in charge of “PII”, Feedback & Customer Service (v1.3)
      • 15 July 2015: Amended as follows: Modification of Collecting “PII” (v1.4)
      • 9 Jun 2016: Amended as follows: Collecting “PII”, Entrusting “PII(v1.5)
      • 24 May 2018: Revised to abide by EU General Data Protection Regulation (GDPR) which enters into force on 25 May 2018 (v.1.6)
      • 11 Mar 2019: Revised due to the change of service provider company : Collecting “PII”, Entrusting “PII” (v1.7)